Persona building

• Age: 25 – 40
• Location: California, United States
• Gender: Male
• Interests: Wellness, Music, Creative Art, Sports and Outdoors
• Education Level: College Graduate
• Income: $65-85K
• Relationship Status: Single
• Interested In: Art, Music, Outdoors
• Language: English
• Buying Motivation: Wants to stand out while expressing their interests in art and music
• Buying Concerns: Price conscious

Exploration

Competitive Analysis

Looking at competitors we’re able to understand where we want to be in the market. We look at pricing structures, email campaigns and subscription strategy, social strategy, and to gain insight into the style direction for new products.

Competitive Analysis

SEO and marketing strategy

We also research the competitor user-path to understand users actions in the competitor marketing and sales funnels. We do this research all the up through a complete purchase cycle including product fulfillment and email follow-up to determine how competitors are handling the end-to-end customer journey and user experience. Additionally we take a look into their marketing and SEO strategy using tools like SEMrush, and MOZ.

KPI Marketing Framework

AcquisitionHow will users be acquired?
BehaviorWhat should users do on the website?
OutcomeWhat is the desired result?

1. Identify Objectives

2. Identify Goals

3. Define Key Performance Indicators

4. Identify Targets

5. Identify Segments

Set targets

• Look at historical performance

Create Segments

• Source – where they came from
• User type – new or existing
• Pages – blogs that have most acquisition etc.

Design Review

With every new design addition or updating to our products we conduct multiple design reviews. We have users take a look at what improvements we’ve made, we ask questions about the new features, what stands out, what they find exciting, and what are we leaving out that they would expect to find.

We hear opportunities to improve the checkout process, how users can’t find a certain item, or confusing subdirectories. We can then understand the problems and improve.

User interviews

We regularly engage with customers on our private groups, social media, in-person and remotely. We assign specific tasks for users to complete to see where they are getting stuck, or having a hard time on our website. We also observe users to see how they interact with the site. In addition we also apply these interviews with our physical products. Using interviews we’re able to make changes, address needs and and understand our customers and users.

Visions for the future

Trends and forecasting

Understanding the trend design cycle we’re able to forecast future trends using past, classic, and fad identification to make better product design choices for timeless design, hitting popularity when needed, and identifying changes in the marketplace.

Exploring

Keyword research

We look into design and style trends using Google keyword research. We’re able to see interest or a decline in activity and make adjustments to reflect growth opportunities. Here we can see the decline of the surfing term over the last 10 years. We did some research on trend outlooks for growth using world-wide sales statistics to see that surfing is poised to make a comeback.

With the introduction with new technology inland surfing is becoming a real thing. Also looking at the competition we can see new surf brands making their mark pro surfers are establishing their own brands once again as sales within conglomerate brands are in decline leaving the door for new opportunity.

Search log analysis

Looking at search logs for product information to make decisions for growth.

Usability-bug reviews

Looking into runtime errors and bugs in the system.